Privacy Policy
Last updated: September 14, 2026
Simple SoapCalc is operated by Redefined Threads LLC ("we", "our", or "us"), based in the United States. We're committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including our mobile application and ChatGPT integration.
Short version: We only collect the data needed to run Simple SoapCalc. We never sell your data, never use it for advertising, and never track you across apps or websites. Our analytics never include the contents of your recipes, and you can delete your data anytime.
Information We Collect
Account Information
When you create an account, we collect:
- Email address - Used for account creation, authentication, and sending magic link sign-in emails
- Authentication provider data - If you sign in with Google or Apple, we receive basic profile information (name, email) from these providers
Recipe Data
We store the soap recipes you create, including:
- Recipe names and descriptions
- Oil selections and percentages
- Lye type preferences (NaOH, KOH, or hybrid)
- Superfat percentages and lye purity settings
- Water amounts and custom liquid selections
- Additives (fragrances, colorants, clays)
- Recipe creation and modification timestamps
Usage Analytics
To understand how Simple SoapCalc is used — and where we can make it better — we use PostHog for usage analytics across the app, website, and ChatGPT. We never collect the contents of your recipes — no exact percentages, no recipe names — only big-picture signals:
- Feature usage, screen views, and navigation flows
- Error and crash reports (so we can fix what breaks)
- Device type and operating system version
- Which Simple SoapCalc tools you use in ChatGPT, and how often
- Recipe shape only — oil count, lye type, batch-size category — never the recipe itself
- A rough location (city, region, country) that PostHog estimates from your IP address, so we can see where in the world our makers are. We never use it for advertising and never sell it.
If you're signed in, these events can be tied to your account — which means you're in control of them: the same access, export, and deletion rights that cover the rest of your data apply here too (see "Your Data Rights" below). If you're not signed in, we don't collect anything that identifies you.
Recipe Imports and Suggestions
Your lye, water, and recipe calculations always run on your device.
We use Anthropic's Claude for a few things around them: reading recipes you import (photo text, or pasted text if you tap "Deeper scan"), and writing suggestions and explanations in Blend Advisor, Oil Swap, and Batch Analyzer. For these, we send your recipe details, never your name, email, or account.
Anything visible in what you import is included, so crop out names or photos you'd rather not share. Anthropic doesn't use this data to train its models. We don't store your imports or recipe details; we only keep usage records with your account until you delete it.
Purchase Information
For in-app purchases (Pro subscriptions):
- Apple and Google handle all payment processing
- RevenueCat processes subscription management and validates your subscription status
- We receive purchase receipts to validate your subscription status
- We do not store credit card or payment details
ChatGPT Integration
When you use Simple SoapCalc through ChatGPT:
- Conversations - Your conversations with ChatGPT are processed by OpenAI and governed by OpenAI's Privacy Policy
- Recipe calculations - When you request recipe calculations, we receive only the recipe data (oils, percentages, settings) needed to perform the calculation
- Saved recipes - If you save a recipe to your Simple SoapCalc account, that recipe is stored in our database (same as mobile app)
- Authentication - If you connect your Simple SoapCalc account, we receive your account identifier to sync recipes
- Anonymized identifier - OpenAI gives us a stable, anonymized per-user ID — not your real ChatGPT account — so we can understand usage patterns. It's used for analytics only.
- Tool usage analytics - Which Simple SoapCalc tools you use, how often, and success/error rates. The same usage analytics we use in the mobile app, via PostHog.
We do not receive or store your ChatGPT conversation history. OpenAI acts as an intermediary, and your interactions with ChatGPT are subject to OpenAI's terms and policies.
How We Use Your Information
We use the collected information to:
- Provide and maintain the Simple SoapCalc service
- Sync your recipes across your devices
- Authenticate your account and send magic link emails
- Process recipe imports (photo and paste) and extract recipe data
- Enforce plan limits
- Validate Pro subscription status
- Improve app features based on usage patterns
- Provide customer support
- Send important service updates (account changes, policy updates)
Data Storage and Security
Your data is stored securely using:
- Supabase - Our authentication and database provider, which uses industry-standard encryption
- Encryption in transit (HTTPS/TLS) for data moving between your device and our servers
- Secure authentication with token-based sessions
- Regular security updates to protect against vulnerabilities
Data Sharing
We do not sell your personal information. We share data only with:
- Supabase - For authentication and database hosting
- RevenueCat - For subscription management and purchase validation (mobile app)
- PostHog - For usage analytics across all platforms (mobile app, website, ChatGPT)
- Anthropic (Claude API) - For reading imported recipes and writing suggestions (Blend Advisor, Oil Swap, Batch Analyzer)
- OpenAI - For ChatGPT integration (conversations governed by OpenAI's privacy policy)
- Apple/Google - For processing in-app purchases
Your Data Rights
You have the right to:
- Access - View all data we have stored about you
- Export - Download your recipes in a portable format
- Delete - Permanently delete your account and all associated data
- Correct - Update or modify your account information
- Opt-out - Turn off usage analytics (contact us)
Account Deletion
You can delete your account at any time through the app settings. When you delete your account:
- All your recipes are permanently deleted
- Your account credentials are removed
- Your subscription continues until you cancel it separately through your Apple ID or Google Play subscription settings
- You can also have your account-linked analytics events deleted anytime — just email privacy@simplesoapcalc.com. (Anonymous, non-account usage data lives with our analytics provider, PostHog, under their retention policies.)
- This action cannot be undone
Data Retention
We retain your data for as long as your account is active or as needed to provide services:
- Account data - Retained until you delete your account
- Recipe data - Retained until you delete your account or individual recipes
- Analytics data - Kept by our analytics provider (PostHog) under their retention policies. If you're signed in, you can ask us to delete your account-linked analytics events anytime.
- Import content - Images and text you import are not stored
- Feature usage records - Retained until you delete your account
- Purchase records - Retained as required for tax and legal compliance
International Users
Simple SoapCalc is operated from the United States, so if you're located elsewhere, your data is transferred to and processed in the US. Wherever you are, the same protections described in this policy apply to you.
For European Users (GDPR)
If you are in the European Economic Area, you have additional rights including:
- Right to data portability
- Right to restrict processing
- Right to object to processing
- Right to lodge a complaint with a supervisory authority
Our legal basis for processing your data is your consent (for account creation) and legitimate interest (for providing and improving the service).
For California Users (CCPA)
California residents have the right to:
- Know what personal information is collected
- Know whether personal information is sold or disclosed and to whom
- Say no to the sale of personal information (we do not sell your data)
- Access your personal information
- Request deletion of your personal information
- Not be discriminated against for exercising your privacy rights
Children's Privacy
Simple SoapCalc is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new policy on this page
- Updating the "Last updated" date
- Sending an email notification for material changes
Contact Us
Questions about this policy or your data? We're a small team and happy to help — reach us at:
Email: privacy@simplesoapcalc.com